Terms of Service

Last updated: July 4, 2026

These terms govern your use of Plasmiq, a service that provides AI receptionists to answer phone calls for your business. By creating an account or using the service, you agree to them.

The service

Plasmiq lets you configure an AI agent, connect it to a phone number, and have it handle inbound calls — answering questions, capturing details, booking appointments, texting callers the details, and escalating to a person when needed. AI-generated responses can be imperfect; you are responsible for reviewing your agent's configuration and monitoring its conversations.

Your account

You are responsible for your account, for the accuracy of the business information you give your agent, and for all activity under your account.

Acceptable use

Don't use Plasmiq for unlawful, deceptive, or harassing purposes; don't use it to place or receive calls or texts that violate telemarketing, spam, or robocall regulations; and don't attempt to disrupt or gain unauthorized access to the service.

Call recording and consent

Calls handled by your agent may be recorded and transcribed. You are responsible for complying with the call-recording and consent laws that apply to you and your callers, including any notification requirements in your jurisdiction.

Availability and disclaimers

The service is provided "as is" without warranties of any kind. We work to keep it available and reliable, but we do not guarantee uninterrupted operation, and telephony depends on third-party carriers and providers outside our control.

Limitation of liability

To the maximum extent permitted by law, Plasmiq is not liable for indirect, incidental, or consequential damages, including missed calls, lost bookings, or lost profits. Our total liability for any claim is limited to the amounts you paid for the service in the three months before the claim arose.

Changes

We may update these terms as the product evolves; material changes will be reflected on this page with an updated date. Continued use after a change means you accept the new terms.

Contact

Questions about these terms: use the contact form in your dashboard.